Welcome Letter | Dining | 24 Hour Market Price List | Room amenities | Neighborhood | SPA | Strathallan website

We’ve been expecting you. We’re here to make your time with us enjoyable, comfortable and filled with CARE. This guide is a collection of information that we hope you’ll find helpful during your visit in Rochester, NY. If you have any questions at all, please call our front desk at extension “0”.

GUEST SERVICES

YOUR GUEST ROOM:
Note that all guest rooms have a refrigerator, & microwave.
Housekeeping is still complimentary but now must be requested at least 24 hours in advance. For guests staying four nights or longer, a full clean will automatically be conducted every fifth day. To request complimentary housekeeping, extra towels or bath amenities simply call or stop by the front desk and we’ll be happy to help. Please dial “0” for service

TEXT US with KIPSU! – This is the messaging service you can text and communicate with our CARE professionals to get what you need. Provide your cell phone number at check-in and just text “585 250 0215” and we will know who you are and be able to assist.

HOTEL POLICIES

NOISE – As a hotel, we are monitoring the experience of all guests and noise can be an issue for others. All guest floors have a noise curfew from 9 pm- 7 am.

NO SMOKING HOTEL – The odor from smoking, vaping, and other means will force a significant cleaning expense of $300 and potential replacement costs for furniture, curtains, and bedding in which the odor will not extract. This damage fee will be passed along to the occupant. Due to fire codes nothing can be burned in guest rooms including candles, incense, etc.

We sincerely CARE that you are comfortable, and safety is a top priority for us at Hyatt.

As the General Manager of our hotel, we encourage your engagement with our team to supply you with service and expect that you will share with us how we can make your stay more enjoyable. Feel free to contact us for assistance.

Sincerely,

Jason Fulton
General Manager

Room Service

Breakfast: 6am to 10am
Lunch: 11:30am to 2:30pm
Dinner: 5pm to 9:30pm

*Dial 1135 to order room service

Located in the lobby. Open 24 hours a day, 7 days a week.
There will be an assortment of grab n’ go items for lunch available.

BEVERAGES

Soda (20 oz bottle) | $3
Coke
Diet Coke
Sprite

Soda (12 oz can) | $2
A&W Root Beer

Dasani Bottled Water (20 oz bottle) | $3

AHA Sparkling Water ( 16 oz can) | $3
Citrus Green Tea
Orange Grapefruit
Watermelon Lime

Juice (10 oz bottle) | $2
Apple
Cranberry
Orange

Vitamin Water (16 oz bottle) | $4
Acai Pomegranate Blueberry
Orange
Squeezed

Dunkin Donuts Iced Coffee (13.7 oz bottle) | $4

SNACKS

KIND Bar | $2
Dark Chocolate Almond & Sea Salt
Extra Dark Chocolate Nuts & Sea Salt

Nature Valley Granola Bar | $2
Chewy Fruit & Nut
Chewy Sweet & Salty Peanut

Oreos (6 pack) | $2

Rice Krispy Treat | $1

Chips (1 oz bag) | $1
Cheetos
Doritos Cool Ranch
Doritos Nacho
Fritos Corn Chips
Lays Regular Potato Chips

Candy | $2
Hershey Chocolate Bar
Hershey Bar with Almonds
KitKat
Reese’s Peanut Butter Cups
Skittles (original, wild berry or sour)

PLEASE NOTE:
Deliveries for these items will be dropped off at the front desk. Our team will contact you to pick your order up at the front desk.

GrubHub | Tock | Uber Eats | DoorDash

We will be happy to deliver these items to our room. Please request by calling our front desk.

BATH ITEMS

Conditioner
Mouthwash
Shampoo
Shower Cap
Soap
Tissue
Toilet Paper
Toothbrush

BEVERAGES

Coffee
Coffee Cups
Creamer + Sweeteners
Plastic Cups
Tea

GROOMING

Comb
Cotton Balls
Cotton Swabs
Deodorant
Hairbrush
Hairspray
Lotion
Makeup Remover Wipes
Nail Polish Remover Wipes
Razor
Shaving Cream

MISCELLANEOUS

Ear Plugs
Eye Mask
Sewing Kit

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