WELCOME LETTER | FAQS | MEAL SERVICE MENU |
MADE MARKET PRICE LIST | ROOM AMENITIES | OTHER DINING OPTIONS

We’ve been expecting you. Our goal is to make this experience a smooth one and have planned the following to assist you while in our CARE. We have prepared Frequently Asked Questions in addition to the highlights below.

HOTEL SERVICES

KIPSU – This is the messaging service you can text and communicate with our CARE professionals to get what you need. Provide your cell phone number at check-in and just text “585 250 0215” and we will know who you are and be able to assist.

LET’S EAT – There is a $500 stipend for food & beverage purchases per week. 

HILTON HONORS POINTS offered for all f&b purchases.

When ordering sign the receipt and charge it to your guest room, alcohol is excluded.

Char Breakfast buffet available daily 7am-10am: $15

The Market available 24 hours:  Lunch/Snacks: Price Vary

Char Student Dinner menu available 5pm-8pm (TO GO SERVICE ONLY) $25, Call 585.241.7100 to place order for pick up.

• House Pasta w/ Brussels Sprouts, Cauliflower & Garlic Oil (Vegan)

• 4 oz Filet w/ French fries

• Macaroni & Cheese w/ Grilled Chicken

• Mixed Greens Salad w/ Cranberries, Walnuts, Sherry Vinaigrette: Add Chicken or Shrimp

Char Dinner if you prefer to order off the FULL Char Dinner menu (TO GO SERVICE) you are welcome to. 

If you would like to sit in Char Restaurant for Dinner a reservation is required.  Please see the hostess or visit the website: https://www.charsteakandlounge.com/ for full menu.  If you elect to dine-in instead of ordering to-go meals at Char, please note a 20% gratuity will be added to your bill that will count towards your $500 weekly allotment

THE MADE MARKET:

A variety of snacks and beverages are available at our Market in the lobby.

>> Fill out a cc authorization with the front desk if you would like to open up charging privileges for the gift shop.

HOTEL POLICIES

NOISE – As a hotel, we are monitoring the experience of all guests and noise can be an issue for others. Loud music, television volume, and elevated phone conversations are most often the potential for complaints. All guest floors have a noise curfew from 9 pm- 9 am. We ask everyone to be considerate of others at all times.

SAFETY & SECURITY– For the safety of your self and others please adhere to the following rules.

• Do not prop doors open. Always secure your door behind you.

• No more than 4 people in a room at any one time during the day and all gatherings need to end prior to 9pm.

NO SMOKING HOTEL – The odor from smoking, vaping, and other means will force a significant cleaning expense of $500 and potential replacement costs for furniture, curtains, and bedding in which the odor will not extract. This damage fee will be passed along to the occupant. Due to fire codes nothing can be burned in guest rooms including candles, incense, etc.

While this is a new experience for all of us, we want to ensure you are enjoying this opportunity to begin your collegiate career while staying with us. We sincerely CARE that you are comfortable, and safety is a top priority for us at the Strathallan.

As the General Manager of our hotel, we encourage your engagement with our team via Kipsu (585-250 0215) to supply you with service and expect that you will share with us how we can make your stay more enjoyable. Feel free to call on any of us for assistance.

Good luck this year, study hard, and wake up with the goal to make the rest of your life the best of your life.

Sincerely,

Paul Walters
General Manager

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• What will students receive at check in?

  Students will receive a Key, a Welcome Letter.  We will also register each student in the KIPSU application which is a Strathallan proprietary TEXTING application that will be the main communication with our team.

• Why am I being asked for a credit card?

  • We ask to have a credit card on file for:  

    • Snacks purchased from our in-house store “Made” Market

    • Any purchased of Food or Alcohol for the official Char Dinner Menu (not included in meal package)

    • To cover any damages to the room should any occur during a student’s stay

• Can my students store boxes or do they have to be left in the room?

  Box storage must be in the guest room as we do not have ample locked storage spaces available.

• Can students have food delivered from Grubhub or other delivery services?

  Yes, they may use delivery services in Rochester from To-Go food to grocery delivery. Delivery personnel are not permitted in the guest room corridors, so Students must pick up deliveries in the lobby.

• Can students do laundry?

  Laundry machine are available on 3rd Floor. RIT will be covering the cost for laundry while you are here. Front desk has a stock of quarters which are available upon request, Laundry Soap is available in the gift shop for $1.00

• Can Students Receive Mail?

  Yes, if deliveries are sent to the hotel address Care/Of the student’s full name, mail will be available at the front desk for pick up. If a student would like to send mail out, we ask that the mail be prepared and delivered to the front desk and it will go out the with the next mail delivery.

• Is WiFi available?

  Yes! For standard wifi the “hHonors”. Login will be the student’s last name and the room number. To receive enhanced wifi use the following code when prompt: RIT-Winter2022. Additionally, wired internet jacks are available near the desk. Ethernet cables are available in limited supply at the front desk, Adaptors not available.

• How do students get extra included bath amenities?

  Extra Toilet Paper, Facial Tissue, Shampoo, Conditioner, Body Lotion, Body Wash and Soap, are available at the front desk.

• How do students get extra towels or fresh linen for the bed?

  The rooms come complete with the following: Bed Linen and Pillowcases based on room type, 2 Bath Towels, 2 Hand Towels, 2 Wash Cloths and 1 Bathmat.  There will be a one (1) for one (1) exchange.  If students need fresh terry or bed linen requests can be Texted to (585) 250-0215 by 2 pm daily and new supplies will be delivered before 6 pm.  We are asking student to place dirty linens in the CLEAR bags provided. 

  • Student will exchange the dirty items for the clean linen so the supplies in the room will remain constant.  There is no delivery fee for terry and linen.

• How does garbage get removed from the room?

  There will be BLACK garbage bags for Trash located in the guest room. Once the bag is full, student is asked to place the bag outside the door by 2pm daily.  A new bag will be given. 

• Does the hotel have security measures in place?

  The hotel lobby is staffed 24 hours / 7 days a week by two associates.  Additionally, a Security guard is available in the hotel from 11 pm to 7 am daily.

• What if something breaks in the guest room?

  If engineering needs to enter the room, students will be required to wear their face mask and stay 4 ft. away from the engineer. 

• Transportation to and from RIT?

  RIT is providing shuttle to and from the campus 7 days a week between the hours of 7am and 11pm. The shuttle picks up at Strathallan at the top of the hour and delivers students to F lot at RIT.

• What is the hotel doing to protect against COVID-19?

  Many things. Hilton is a leader in protecting our guests and associates in this new world.

  • Associates have either presented proof of vaccination or are required to conduct weekly Covid testing.

  • PPE is required for all departments.

  • Hotel Guest, Vendors and Associates are required to wear a face mask when not in their guest room or areas of work.

  • High Touch areas are cleaned on a frequent schedule and are documented.

  • Cleaning Chemicals have been enhanced and are now hospital grade product approved in fighting the Novel Coronavirus.

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LET’S EAT – There is a $500 stipend for food & beverage purchases per week. 

When ordering sign the receipt and charge it to your guest room, alcohol is excluded.

Char Breakfast buffet available daily 7am-10am: $15

The Market available 24 hours:  Lunch/Snacks: Price Vary

Char Student Dinner menu available 5pm-8pm (TO GO SERVICE ONLY) $25, Call 585.241.7100 to place order for pick up.

• House Pasta w/ Brussels Sprouts, Cauliflower & Garlic Oil (Vegan)

• 4 oz Filet w/ French fries

• Macaroni & Cheese w/ Grilled Chicken

• Mixed Greens Salad w/ Cranberries, Walnuts, Sherry Vinaigrette: Add Chicken or Shrimp

Char Dinner if you prefer to order off the FULL Char Dinner menu (TO GO SERVICE) you are welcome to. 

If you would like to sit in Char Restaurant for Dinner a reservation is required.  Please see the hostess or visit the website: https://www.charsteakandlounge.com/ for full menu.  If you elect to dine-in instead of ordering to-go meals at Char, please note a 20% gratuity will be added to your bill that will count towards your $500 weekly allotment

PREPARED FOOD

Pasta Plate with House Salad | $10
House Salad | $8 with Chicken $13
Caesar Salad | $10 with Chicken $13
Deli Sandwich (assorted) | $10
Breakfast Sandwich | $5

FROZEN FOOD

Tony’s Personal Pizza | $4
Snickers Ice Cream | $3.5
Strawberry Shortcake Bars | $3.5

Sara Lee Caramel Cheesecake | $3
Blue Bunny Ice-cream Sundaes | $5.5
Hershey Chocolate Cream Pies | $4

BEVERAGES

Soda (16 oz) | $3
Coke | Diet Coke | Dr. Pepper | Sprite

Vitamin Water | $3.50
Acai-Blueberry-Pomegranate

Smart Water | $4

Canned AHA Sparkling Water | $3
Blueberry Pomegranate | Citrus Green Tea | Orange Grapefruit | Watermelon Lime

Dasani Bottled Water (20 oz bottle) | $3

Monster Energy Drink | $4

Minute Maid Juice (12 oz bottle)  | $3.50
Apple | Orange

Dunkin’ Iced Coffee | $4

SNACKS

Candy Bar | $2
Hershey Chocolate Bar | Hershey Bar with Almonds | KitKat | Reese’s Peanut Butter Cups

Gum | $2

Chips | $3
Potato Chips | Pretzels | Popcorn

Beef Sticks | $7
Several flavors

KIND Bar | $3
Dark Chocolate Almond & Sea Salt | Extra Dark Chocolate Nuts & Sea Salt | Salted Caramel Dark Chocolate Almond

Chobani Yogurt | $4
Variety

Fresh Fruit | $2
Variety

Sabra Hummus Cups | $4
Variety

Hunter & Hilsberg | $5
Elderberry Jelly | Strawberry Preserves | Raspberry Preserves

Finger Lakes Cookies | $4
Chocolate | Oatmeal

Keuka Candy Emporium | $5-$7
Milk Chocolate Pretzels | Dark Chocolate Pretzels | Eating Chocolates | Old Fashion Mix

Heat of Finger Lakes | $8
Skaneateles Lake (Granny Smith Apple Bars | Cayuga Lake Salted Caramel Bar | Seneca Lake Salt Bar

Hunter & Hilsberg | $5
Elderberry Jelly | Strawberry Preserves | Raspberry Preserves

Monks’ Specialty | $3-$7
Chocolate Biscotti | Cranberry Orange Biscotti | Monks Power Bars | Garlic Parm\Asiago Cheese Crisps

Arbor Hill | $7-$8
Beer Brats Mustard | Champagne Garlic Mustard | Jalapeno Pretzel Dip | Mango Preserves | Grape Gummi Bears | Grape Twists

BATH ITEMS (No delivery charge for these items)

Conditioner
Mouthwash
Shampoo
Soap
Tissue
Toilet Paper
Toothbrush
Toothpaste

BEVERAGES (No delivery charge for these items)

Coffee
Coffee Cups
Creamer + Sweeteners
Plastic Cups
Tea

GROOMING ($2 charge / item)

Comb
Deodorant
Lotion
Razor
Shaving Cream

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