WELCOME!
WE ARE HAPPY TO HAVE YOU HERE WITH US.
WELCOME
We’ve been expecting you. We’re here to make your time with us enjoyable, comfortable and filled with CARE. This guide is a collection of information that we hope you’ll find helpful during your stay. If you have any questions at all, please don’t hesitate to call our front desk at extension “0” from your room phone.
GUEST SERVICES
YOUR GUEST ROOM:
Note that all guest rooms have a refrigerator, but no microwaves.
Housekeeping will be provided upon request. Please inform the front desk by 2 pm for same-day housekeeping service.
TEXT US with ZINGLE! – This is the messaging service you can text and communicate with our CARE professionals to get what you need. Provide your cell phone number at check-in and just text “585 531 1103” and we will know who you are and be able to assist.
HOTEL POLICIES
NOISE – As a hotel, we are monitoring the experience of all guests and noise can be an issue for others. All guest floors have a noise curfew from 9 pm- 7 am.
NO SMOKING HOTEL – The odor from smoking, vaping, and other means will force a significant cleaning expense of $500 and potential replacement costs for furniture, curtains, and bedding in which the odor will not extract. This damage fee will be passed along to the occupant. Due to fire codes nothing can be burned in guest rooms including candles, incense, etc.
We sincerely CARE that you are comfortable, and safety is a top priority for us at Hyatt.
As the General Manager of our hotel, we encourage your engagement with our team to supply you with service and expect that you will share with us how we can make your stay more enjoyable. Feel free to contact us for assistance.
Sincerely,
Jason Fulton
General Manager
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DINING
Corso is our onsite restaurant, serving modern Italian cuisine with a range of beer, wine and cocktails to perfectly complement your dinner. Also open for breakfast serving your morning favorites.
HOURS
Breakfast
7 Days a Week: 6:30 am - 11 am
Dinner & Bar / 5 pm - 10 pm: Mon- Sat
MENUS
BREAKFAST MENU
It’s open 7 days a week, 6:00 am - 4:00 pm to serve all of your favorite coffee beverages, Frappuccinos, tea, breakfast, lunch, snacks and bakery goods.
Starbucks Breakfast and Beverages are available as ROOM SERVICE too! Call 585-794-4801 to place your room service order.
24-HOUR MARKET
Located in the lobby. Open 24 hours a day, 7 days a week.
There will be an assortment of grab n’ go items for lunch available.
OTHER DINING OPTIONS
Rochester, NY’s newest dining destination, the Mercantile on Main is a welcome addition to downtown. It’s a curated collection of some of the best food and drink this town has to offer. The current line-up of restaurants there are:
Broth - Vietnamese pho
CUT - Protein bowls served with seasonal vegetables, hearty grains or leafy greens
Flour - Pasta
Palermo’s Market - AM and PM sandwiches and deli fare
RoCoCo - Coffee and pastries
Nani’s Kitchen - Indian cuisine
Branca Midtown’s kitchen offers the highest quality ingredients sourced meticulously in an effort to celebrate seasonal Italian cuisine. They are committed to using the best possible products, local whenever possible. All of their pasta, pizza dough, and cheese is made by hand every day.
ORDERING FOR HYATT DELIVERY ONLY. Delivery will occur once a day between 4:45p-5:15p, Tues- Sat to the Hyatt Hotel. The order will be delivered to the front desk, and the Hyatt team will deliver it directly to your room. ORDERING ENDS AT 2 PM EACH DAY. THEY WILL NOT BE ABLE TO ACCEPT ORDERS AFTER 2 PM OR VIA PHONE.
ROOM AMENITIES
We will be happy to deliver these items to our room. Please request by calling our front desk.
BATH ITEMS
Conditioner
Mouthwash
Shampoo
Shower Cap
Soap
Tissue
Toilet Paper
Toothbrush
BEVERAGES
Coffee
Coffee Cups
Creamer + Sweeteners
Plastic Cups
Tea
GROOMING
Comb
Cotton Balls
Cotton Swabs
Deodorant
Hairbrush
Hairspray
Lotion
Makeup Remover Wipes
Nail Polish Remover Wipes
Razor
Shaving Cream
MISCELLANEOUS
Ear Plugs
Eye Mask
Sewing Kit
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